BusinessCo Group Pty Ltd ACN 165 627 216 and Associated Entities Business1300 Pty Ltd ACN 165 627 216, BusinessCom Australia and BusinessCo PBX.
DOWNLOAD CUSTOMER SERVICE GUARANTEE
CONTENTS
- INTRODUCTION
- WHAT IS COVERED
- WHAT IS NOT COVERED
- TRANSFER OF SERVICES BETWEEN PHONE COMPANIES
- MAXIMUM CONNECTION TIME FRAMES
- DEFINITION OF A FAULT UNDER CSG
- MAXIMUM APPOINTMENT TIME FRAMES
- CUSTOMERS WITH LIFE-THREATENING MEDICAL CONDITIONS
- EXEMPTIONS FROM CSG STANDARD
- MASS SERVICE DISRUPTIONS
- COMPENSATION
- MAKING A CLAIM