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A Hosted PBX system is a cloud-based software program that delivers PBX functionality over the internet using a cluster of servers located in a data centre. Multiple data centres are typically used for redundancy. The software has the ability to deliver a vast number of individual PBX systems with each one being allocated a specific user ID and IP address.
Hosted PBX works by using business VoIP and SIP Trunk technology to make and receive phone calls over the PSTN (Public Switched Telephone Network). A landline telephone number allocated to the Cloud PBX extension is used to make and receive calls.
BusinessCom takes the hassle and time out of managing your own Hosted PBX system. Our highly skilled support team manages the system on your behalf, meaning you simply need to plug the phone into a suitable broadband service and they’re up and running. You can make programming or configuration changes by simply calling or lodging an online ticket with our Customer Care Team.
In order for a Hosted PBX to deliver clear communication, a bandwidth of 100kbps upload/download speed is needed for the extension to work without interference. As a general rule, you should allocate 100kbps of bandwidth per extension. It is also advisable to invest in a good quality business router with a QoS feature.
BusinessCom provides a wide range of Business Broadband solutions that will support your Cloud PBX system. If you’re unsure whether you need to upgrade your broadband connection to set up your Hosted PBX, please contact our business consultants on 1300 000 100 or CLICK HERE. We’ll be happy to help find the right solution for your business.
Unlike traditional telephone lines, Hosted PBX is completely portable, scalable and has low equipment costs when setting up the system. This gives your business the freedom to relocate between the office and remote working sites with ease. Apart from the business grade IP phone, there is no other on-premise equipment necessary. Simply unplug the handsets and transfer to the new premises.
All features and functions are included with a Hosted PBX system and there is no need to purchase additional functionality. Simply choose the features best suited to your business and them on or off as required. Some popular functions that are set up on a Hosted PBX system include auto attendant, call queuing, auto divert and do not disturb. You can choose to use one or a combination of the available functions to ensure every call gets handled properly.
No. As BusinessCom manages your PBX system on your behalf, all phones are configured by our support team. This means you simply need to plug the phone into a power source and connect it to a suitable broadband service to start making and receiving calls.
Hosted PBX uses VoIP technology, meaning the phone used must have IP (internet protocol) functionality to operate. The phone can be either a hardware phone or a softphone.
An IP desk phone is a hardware type IP phone that looks and operates like a traditional phone. It is specifically designed to be used for VoIP calls. There is also a variety of IP Conference Phones available which are designed to be used in meeting rooms.
An IP softphone is a software program that is installed onto a PC or laptop. It can also be a mobile app for use with a mobile phone. When connected to a suitable internet service, it is used to create a phone connection on the device. The device, either the computer or the mobile phone, uses its microphone and speakers to enable a conversation. A phone headset with both a microphone and head speakers may have to be used.
BusinessCo hosted PBX uses enterprise grade SIP trunks to enable phone calls. They offer a much higher level of service provision than traditional phone lines including ISDN services that rely on the copper network. However, call quality can be affected by the type of internet connection being used, quality of the LAN (Local Area Network) and the local router being utilised.