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Replacement Technology for Traditional PBX Systems

Virtual PBX is a cloud based Hosted PBX Service delivered over a broadband connection. As opposed to traditional telephone systems which are installed at the business premises, the entire PBX system is delivered and managed from a secure Australian based data centre and accessed entirely through the internet.


The system delivers functionality unmatched by on-premise PBX phone systems. It's the replacement technology where SIP Trunks are used instead of telephone lines and IP Phones replace the PBX handsets. Pre-configured IP phones are simply plugged into the company's LAN and utilise the broadband connection to deliver an enterprise grade PBX service.

Key Benefits

BusinessCom PBX is powered by one of Australia's leading providers of cloud based PBX systems, with an extensive network here and overseas. It has an uptime SLA of 99.999% and utilises some of the best technology available.

  • No Telephone Lines Necessary - save costs and gain complete flexibility by not having to install traditional telephone lines.
  • Easily Scalable - create a fully functional business PBX system with only 2 extensions at a fraction of the cost of an on-premise system. Add extensions as your business grows to as many as required. Rapid provisioning means any new extensions are activated and configured within hours, not days.
  • Fully Portable - physical installation of the PBX system is limited to connecting the IP phones to your broadband network. There is no other on-premise equipment, and to relocate all you have to do is unplug the handsets and transfer to the new premises.
  • Gain Complete Flexibility with Immediate Configuration - make immediate changes to system configuration without the need for a PBX technician.
  • Low Equipment Cost and Virtually No Maintenance - equipment cost is limited to the purchase of the IP handsets with a large selection of business grade phones costing less than $100. There is no other on-premise equipment necessary and that means no on-going maintenance.
  • All Software Updates and Maintenance Included - as opposed to IP-PBX systems which require regular software updates, a Virtual PBX system is delivered as a complete service. It's always up to date with the latest software.
  • Free Inter-Account Calls - calls are free between PBX extensions, regardless of where they are in the world.

  • All Features and Functions Included - the system comes complete with every feature and function that your business may need. They can be utilised depending on your business requirements.
  • One System for the Whole Company Including Remote Sites - being cloud based, Virtual PBX extensions can be configured onto one system and used anywhere there is a suitable broadband connection. Businesses can then deploy extensions across any number of offices, remote sites, and even overseas.
  • Reliability and Redundancy – being an enterprise grade Virtual PBX system, it comes with full redundancy and a disaster management process. Automatic failover to an alternative site and immediate restoration through auto-provisioning will ensure your business stays connected.

Monthly Plans and Call Costs

The PBX system utilises cloud based technology to provide sophisticated phone system functionality without the need to invest in PBX software or hardware. It's delivered as a service and on a per extension basis, making it very cost effective and not requiring a significant CAPEX investment.


Virtual PBX or Hosted PBX? What's the Difference?

Both refer to the same type of service. Quite simply, as internet evolved over the years, new terminology appeared and became the 'newest' way of describing the technology.

Virtual PBX originates from virtual computing which allows users to access software applications remotely by using the internet. The PBX is essentially a piece of software housed in a data centre. It's accessed via the internet through the IP phone or a SoftPhone. In exactly the same way, Hosted PBX is a means of deploying a service via the internet where the software is hosted off premise by a provider.