Reduce Costs and Gain Superior Functionality


Big Business Features. Small Business Price.

Hosted PBX is a cloud based Virtual PBX Service delivered over a broadband connection. As opposed to traditional telephone systems which are installed at the business premises, the entire PBX system is delivered and managed from a secure Australian based data centre and accessed entirely through the internet.

Replacement Technology for Traditional PBX Systems

The system delivers functionality unmatched by on-premises PBX phone systems. It's the replacement technology where SIP Trunks are used instead of telephone lines and IP Phones replace the PBX handsets. Pre-configured IP phones are simply plugged into the company's LAN and utilise the broadband connection to deliver an enterprise grade PBX service.


Enterprise-Grade Functionality

Hosted PBX comes complete with every feature and function that your business may need. Simply choose features best suited to your business and turn them on or off as required.

Highly Scalable

Easily scale your PBX system by adding extensions as your business grows. When you're ready to expand, our team will rapidly provision and configure your service so you're up and running within a matter of hours.

Multi Device Compatible

Make and receive calls on multiple devices such as a smartphone or laptop with the SoftPhone app. Whether you're at the office or working remotely, our Hosted PBX delivers the ultimate in flexibility.

Why Choose BusinessCom Hosted PBX

BusinessCom PBX is powered by one of Australia's leading providers of cloud-based PBX systems, with an extensive network here and overseas. It has an uptime SLA of 99.999% and utilises some of the best technology available.


Enterprise-Grade Features and Functions

Call handling features designed to ensure every call creates an outstanding caller experience. Professional call management features that unite your business regardless of where your staff are located. Advanced call features that allow your staff to be more productive and in control of every call.


Business Intro Message and Auto Attendant Menu


Voice 2 Email and Auto Time Based Diversions


Call Parking, Call Hold and Music On Hold


Ring Groups, Line Hunt and Call Queueing


Multi-Device Compatible. Deskphone, Softphone and Mobile App.


Internal and External Multi-Party Call Conferencing


Monthly Plans and Call Costs

We have a range of ultra-competitive hosted PBX plans to choose from. Our Flexi Business Plans start at $9 per month and offer cheap call rates and further discounts if you commit to a 12 month term. Our Ultimate Plans come with included calls and further discounts if you commit to a minimum of 5 extensions.


Future Proof Your Business Connectivity

Gain access to all major networks for the best choice in Broadband for your business.


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Hosted PBX Programming

No Need to Navigate Complex PBX Configuration Platforms

Avoid spending unnecessary time trying to configure your new hosted PBX system. Let us take care of the programming to suit your business operation.


Set Up of The Main PBX System and All Extensions


Set Up of Value Add Features and Out-of-Office Diversions


Set Up of The Main Office Ring Group


Programming Phone Line Keys for Quick Call Transfers


Programming Call Overflow and After-Hours Diversions

Uploading Sound Files of Intro and On-Hold Messages

In the unlikely chance that your business requires more complex programming, this service is available for only $79 (once-off). We will advise you if that's necessary at the time of processing your service application.

On-Going Support and PBX Configuration Changes

BusinessCom is a full-service telco company. Our Australian based Business Customer Care Team is there to help you all the way. If and when you require any changes to your PBX configuration, this service is FREE by contacting us on 1300 000 300.


SoftPhone App

Update to the Latest PBX Technology


Flexibility with How You Make Your Calls

Hosted PBX allows you to make and receive calls on multiple devices, such as a smartphone or laptop with the softphone app. Whether you're at your desk or off business premises, it will appear as if you're using your extension as usual.


Hosted PBX Account Portal

Each Hosted PBX extension includes access to the customer account portal, which allows you to manage multiple features and functions without the need to call a support technician. However, our Customer Care Team is always here to make changes on your behalf if you need assistance.


Manage Your Extensions with Ease

Add names, associate extension numbers and check the status of your phones without having to call technical support.


Call Reporting

Gain access to analytics on your call insights, name of simultaneous calls, registrations and call quality.

Call Recording

View your call history and listen in on previous call at any time. Use the call recordings to improve your customer service quality or staff training.

Agent Groups

Create and manage agent groups for multiple departments in your business, such as sales, accounts or customer service.

FAQs - Hosted PBX

  • What Type of Phones Does Hosted PBX Use? Open or Close

    A hosted PBX system can use a variety of IP (Internet Protocol) phones to operate. It can either be a hardware phone or a softphone. These phones are specifically designed to be used for VoIP calls and IP telephony.

    Hardware IP Phone

    An IP desk phone is a hardware type IP phone that looks and operates like a traditional phone. It is specifically designed to be used for VoIP calls. There is also a variety of IP Conference Phones available which are designed to be used in meeting rooms.


    An IP softphone is a software program that is installed onto a PC or laptop. It can also be a mobile app for use with a mobile phone. When connected to a suitable internet service, it is used to create a phone connection on the device. The device, either the computer or the mobile phone, uses its microphone and speakers to enable a conversation. A phone headset with both a microphone and head speakers may have to be used.

  • Do IP Phones Need to be Hard Wired? Open or Close

    No. In both cases, either a hardware phone or softphone, can use a WiFi or 4G internet connection to make and receive phone calls. Please note that the hardware IP phone must have the feature to enable it to connect to a WiFi network. There are a number of Yealink models that are capable of doing that.

  • How Does Hosted PBX Work? Open or Close

    Hosted PBX is a cloud-based software program that delivers PBX functionality over the internet using a cluster of servers located in a data centre.

    For more information on how a Hosted PBX System works and the benefits of upgrading to an NBN ready phone system, CLICK HERE

    What Is the Call Quality When Compared to Traditional Phone Systems?
  • What Is the Call Quality When Compared to Traditional Phone Systems? Open or Close

    BusinessCo hosted PBX uses enterprise grade SIP trunks to enable phone calls. They offer a much higher level of service provision than traditional phone lines including ISDN services that rely on the copper network. However, call quality can be effected by the type of internet connection being used, quality of the LAN (Local Area Network) and the local router being utilised.

  • What Happens If I Lose Power at the Premises? Open or Close

    Loss of power usually means the internet goes down as well as no power to the IP phones. And that means you will not be able to make or receive phone calls. However, the benefit of a hosted PBX system is that you can program automatic failover when that occurs. As the actual PBX system is housed in a data centre in another location, the power failure does not effect it. It will still keep on operating and can be programmed to automatically route the incoming calls to another destination, which can be another office or a mobile number. That setting can be activated at any time by contacting our Customer Care Team.

  • How Much Bandwidth Do I Need for my Hosted PBX System? Open or Close

    Hosted PBX uses 100kbps, both upload and download, to make one continuous phone call without any interference. As a general rule, you should allocate 100kbps of bandwidth per extension. It is also advisable to invest in a good quality business router with a QoS feature.

  • Can I Keep My Existing Phone Numbers? Open or Close

    Yes. BusinessCom has Local Number Portability (LNP) agreements with all the major carriers. Existing numbers can be ported (migrated) to our network from any type of phone line technology. Once ported, they will no longer be attached to a specific telephone exchange. This is of great benefit as the number will become fully portable and not restricted to a specific geographical area. And that means if you move premises, the number automatically moves with you.

  • Do I Need to Allocate a DID (Direct-In-Dial) Number to Every Extension? Open or Close

    No, as long as you don’t require the extensions to receive outside calls directly. Every extension is allocated an extension number within the hosted PBX system and there is no need to allocate a dedicated landline number. However, that means that all calls are received by the main PBX system and routed to a specific extension, which is usually the reception phone.

  • Virtual PBX or Hosted PBX? What's the Difference? Open or Close

    Both refer to the same type of service. Quite simply, as internet evolved over the years, new terminology appeared and became the 'newest' way of describing the technology.

    Virtual PBX originates from virtual computing which allows users to access software applications remotely by using the internet. The PBX is essentially a piece of software housed in a data centre. It's accessed via the internet through the IP phone or a SoftPhone. In exactly the same way, Hosted PBX is a means of deploying a service via the internet where the software is hosted off premise by a provider.

Need Help Finding the Best Solution for Your Business?

Get in touch with one of our business consultants on 1300 000 300 or CLICK HERE to make an enquiry. We'll happily help you find the right phone system to suit your office needs.