Hosted PBX is a cloud based Virtual PBX Service delivered over a broadband connection. As opposed to traditional telephone systems which are installed at the business premises, the entire PBX system is delivered and managed from a secure Australian based data centre and accessed entirely through the internet.
The system delivers functionality unmatched by on-premise PBX phone systems. It's the replacement technology where SIP Trunks are used instead of telephone lines and IP Phones replace the PBX handsets. Pre-configured IP phones are simply plugged into the company's LAN and utilise the broadband connection to deliver an enterprise grade PBX service.
Being an enterprise grade service, Cloud PBX systems come with full redundancy and a disaster management process. Automatic failover to an alternative site and immediate restoration through auto-provisioning will ensure your business stays connected.
Unlike most traditional phone systems, all features and functions are included and there is no need to purchase additional functionality. Simply choose features best suited to your business and turn them on or off as required.
Take the hassle and time out of managing your own Hosted PBX System. We make it easy for you to get on with business by managing the system on your behalf. Make programming and configuration changes by simply calling or lodging an online ticket with our Customer Care Team.
BusinessCom PBX is powered by one of Australia's leading providers of cloud based PBX systems, with an extensive network here and overseas. It has an uptime SLA of 99.999% and utilises some of the best technology available.
Call handling features designed to ensure every call creates an outstanding caller experience. Professional call management features that unite your business regardless of where your staff are located. Advanced call features that allow your staff to be more productive and in control of every call.
Business Intro Message and Auto Attendant Menu
Voice 2 Email and Auto Time Based Diversions
Call Parking, Call Hold and Music On Hold
Ring Groups, Line Hunt and Call Queueing.
We have a range of ultra-competitive hosted PBX plans to choose from. Our Flexi Business Plans start at $9 per month and offer cheap call rates and further discounts if you commit to a 12 month term. Our Ultimate Plans come with included calls and further discounts if you commit to a minimum of 5 extensions.
Pricing excludes GST. All timed calls are billed on a per Second basis.
Included calls are subject to BusinessCo's Fair Use Policy. Services utilising Ultimate PBX plans can only be used in a way that is consistent with a typical business' calling usage. They cannot be used for telemarketing and call centre operations.
Pricing excludes GST. All timed calls are billed on a per Second basis.
Included calls are subject to BusinessCo's Fair Use Policy. Services utilising Ultimate PBX plans can only be used in a way that is consistent with a typical business' calling usage. They cannot be used for telemarketing and call centre operations.
Pricing excludes GST. All timed calls are billed on a per Second basis.
Included calls are subject to BusinessCo's Fair Use Policy. Services utilising Ultimate PBX plans can only be used in a way that is consistent with a typical business' calling usage. They cannot be used for telemarketing and call centre operations.
Avoid spending unnecessary time trying to configure your new hosted PBX system. Let us take care of the programming to suit your business operation.
Set Up of The Main PBX System and All Extensions
Set Up of Value Add Features and Out-of-Office Diversions
Set Up of The Main Office Ring Group
Programming Phone Line Keys for Quick Call Transfers
In the unlikely chance that your business requires more complex programming, this service is available for only $79 (once-off). We will advise you if that's necessary at the time of processing your service application.
BusinessCom is a full service telco company. Our Australian based Business Customer Care Team is there to help you all the way. If and when you require any changes to your PBX configuration, this service is FREE by contacting us on 1300 000 300.
A hosted PBX system can use a variety of IP (Internet Protocol) phones to operate. It can either be a hardware phone or a softphone. These phones are specifically designed to be used for VoIP calls and IP telephony.
An IP desk phone is a hardware type IP phone that looks and operates like a traditional phone. It is specifically designed to be used for VoIP calls. There is also a variety of IP Conference Phones available which are designed to be used in meeting rooms.
An IP softphone is a software program that is installed onto a PC or laptop. It can also be a mobile app for use with a mobile phone. When connected to a suitable internet service, it is used to create a phone connection on the device. The device, either the computer or the mobile phone, uses its microphone and speakers to enable a conversation. A phone headset with both a microphone and head speakers may have to be used.
No. In both cases, either a hardware phone or softphone, can use a WiFi or 4G internet connection to make and receive phone calls. Please note that the hardware IP phone must have the feature to enable it to connect to a WiFi network. There are a number of Yealink models that are capable of doing that.
Hosted PBX is a cloud-based software program that delivers PBX functionality over the internet using a cluster of servers located in a data centre.
For more information on how a Hosted PBX System works and the benefits of upgrading to an NBN ready phone system, CLICK HERE
BusinessCo hosted PBX uses enterprise grade SIP trunks to enable phone calls. They offer a much higher level of service provision than traditional phone lines including ISDN services that rely on the copper network. However, call quality can be effected by the type of internet connection being used, quality of the LAN (Local Area Network) and the local router being utilised.
Loss of power usually means the internet goes down as well as no power to the IP phones. And that means you will not be able to make or receive phone calls. However, the benefit of a hosted PBX system is that you can program automatic failover when that occurs. As the actual PBX system is housed in a data centre in another location, the power failure does not effect it. It will still keep on operating and can be programmed to automatically route the incoming calls to another destination, which can be another office or a mobile number. That setting can be activated at any time by contacting our Customer Care Team.
Hosted PBX uses 100kbps, both upload and download, to make one continuous phone call without any interference. As a general rule, you should allocate 100kbps of bandwidth per extension. It is also advisable to invest in a good quality business router with a QoS feature.
Yes. BusinessCom has Local Number Portability (LNP) agreements with all the major carriers. Existing numbers can be ported (migrated) to our network from any type of phone line technology. Once ported, they will no longer be attached to a specific telephone exchange. This is of great benefit as the number will become fully portable and not restricted to a specific geographical area. And that means if you move premises, the number automatically moves with you.
No, as long as you don’t require the extensions to receive outside calls directly. Every extension is allocated an extension number within the hosted PBX system and there is no need to allocate a dedicated landline number. However, that means that all calls are received by the main PBX system and routed to a specific extension, which is usually the reception phone.
Both refer to the same type of service. Quite simply, as internet evolved over the years, new terminology appeared and became the 'newest' way of describing the technology.
Virtual PBX originates from virtual computing which allows users to access software applications remotely by using the internet. The PBX is essentially a piece of software housed in a data centre. It's accessed via the internet through the IP phone or a SoftPhone. In exactly the same way, Hosted PBX is a means of deploying a service via the internet where the software is hosted off premise by a provider.
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Cloud-based PBX systems are fully scalable, offer unprecedented flexibility, require low capital expenditure, and are virtually maintenance-free.
Create a fully functional business PBX system with only 2 extensions at a fraction of the cost of an on-premise system. Add extensions as your business grows to as many as required. Rapid provisioning means any new extensions are activated and configured within hours, not days. Save costs and gain complete flexibility by not having to install traditional telephone lines.
The physical installation of the PBX system is limited to connecting the IP phones to your broadband network. There is no other on-premise equipment, and to relocate all you have to do is unplug the handsets and transfer to the new premises. Calls are free between PBX extensions, regardless of where they are in the world.
Equipment cost is limited to the purchase of the IP handsets with a large selection of business grade phones costing less than $100. There is no other on-premise equipment necessary and that means no on-going maintenance.
The system comes complete with every feature and function that your business may need. They can be utilised depending on your business requirements. As opposed to IP-PBX systems which require regular software updates, a hosted PBX system is delivered as a complete service. It's always up to date with the latest software.
Being cloud-based, hosted PBX extensions can be configured onto one system and used anywhere there is a suitable broadband connection. Businesses can then deploy extensions across any number of offices, remote sites, and even overseas. Make immediate changes to system configuration without the need for a PBX technician.
Being an enterprise-grade Virtual PBX system, it comes with full redundancy and a disaster management process. Automatic failover to an alternative site and immediate restoration through auto-provisioning will ensure your business stays connected.
Hosted PBX allows you to make and receive calls on multiple devices, such as a smartphone or laptop with the softphone app. Whether you're at your desk or off business premises, it will appear as if you're using your extension as usual.
Each Hosted PBX extension includes access to the customer account portal, which allows you to manage multiple features and functions without the need to call a support technician. However, our Customer Care Team is always here to make changes on your behalf if you need assistance.
Add names, associate extension numbers and check the status of your phones without having to call technical support.
Gain access to insights on your call volume, number of simultaneous calls, registrations and call quality.
View your call history and listen in on previous calls at any time. Use the call recordings to improve your customer service quality or staff training.
Create and manage agent groups for multiple departments in your business such as sales, accounts or customer service.
Professionally recorded messages and greetings are the perfect way to promote and re-enforce your business brand when customers call the business. They will put a professional touch to any message and enhance your business image. Choose between a male or female voice, recorded in the tone best suited to your business.
Get in touch with one of our business consultants on 1300 000 300 or CLICK HERE to make an enquiry. We'll happily help you find the right phone system to suit your office needs.
BusinessCo Group Pty Ltd
Level 4
150 Albert Rd
South Melbourne VIC 3205
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