Business VoIP and SIP Trunks are the new age phone lines. If your business has a suitable broadband connection, then you should future proof your office lines by connecting to IP telephony. Call us on 1300 000 300 or CLICK HERE to see if your business is VoIP ready.
Hosted PBX is another popular option for businesses that require full PBX functionality with their phone lines. At a fraction of the monthly cost of a PSTN line, you can gain access to all the features and functions of an enterprise grade PBX while taking advantage of much cheaper call rates. You can start with a single extension and build the phone system as your business grows. And there is No Lock In Contract so you can rest assured that your options are always open.
Business VoIP uses SIP Trunks which are essentially VoIP phone lines. They deliver the same core functionality as PSTN lines but are a lot more flexible, come with superior features, and are a lot cheaper.
Unlike PSTN lines, SIP trunks don't require to be physically installed at the business premises. They utilise the broadband service to make and receive phone calls. That makes them fully portable and able to be provisioned a lot quicker.
Landline phone numbers attached to a PSTN line are restricted by the local exchange. That's why when you change premises to a location outside the existing exchange, the phone number can't be transferred. Phone numbers attached to a SIP trunk are completely portable.
PSTN lines utilise the old copper network that's prone to faults and low quality calls. Business grade SIPs come with a service provision level of 99.999%.
In most cases, the only fault that occurs with SIPs relates to the broadband service it uses. However, if that happens there are a number of business continuity options like switching to an alternative broadband service or utilising wireless 4G. When a fault occurs with a PSTN line, it requires a technician to visit the premises and it could take days, even weeks to fix.
PSTN lines can only be used with a standard desk phone or a PBX with analogue ports. In both cases, calls can only be made from the premises where the lines are installed. SIPs can be programmed into multiple devices including IP phones, PBX systems, soft phones and mobile apps. That means you can use them anywhere there is a suitable broadband connection.
SIPs are a lot more versatile than PSTN lines. They can be used with an IP phone to deliver superior functionality as a stand alone phone with single line access. Or provide enterprise grade phone system with the variety of PBX options.
Yes. BusinessCom PSTN phone lines are supplied by Telstra which owns the copper network. That makes PSTN number portability seamless. In addition, BusinessCom has Local Number Portability (LNP) agreements with all the major carriers.
No. When transferring a PSTN line to a PSTN line, the changeover to BusinessCom is seamless and you won't even notice it has happened.
Yes. There will be no change to any of your existing PSTN line features. The switch to BusinessCom will incorporate the full transfer of services.
PSTN connection timeframes may vary upon the type of connection required and if there is a need for a technician visit. It usually takes between 5 and 10 business days to connect a PSTN line, however, a longer period may be necessary if a technician visit and new cabling is required. BusinessCom will inform you of the approximate connection timeframe at the time of receiving the Service Application Form.
No. There is no requirement for a telephone system and you can use a standard telephone handset to operate a PSTN line.
The telephone system requires analogue ports to operate with PSTN lines.
