SoftPhones are fast becoming a ‘must have’ for businesses of all sizes. They’re a powerful addition to any call management system and can enable you and your team to stay connected, even when working offsite. Not too familiar with SoftPhones and how they can be used? Read on to find out what SoftPhones are and how you can make the most out of them.

What is a Softphone?

Softphones are extensions of a Hosted PBX system that don’t require any traditional hardware such as a handset. They’re operated via a SoftPhone App, which can be used on a smartphone or PC. The app acts as your “virtual handset”, allowing you to make calls from your business landline number. Softphones are fully equipped with the same range of features and functions that a traditional PBX extension has, meaning you can transfer, park, and divert calls just as you would from a traditional desk phone.

1. Enable Your Remote Workers Without Any Hardware Costs

As Softphones don’t require any equipment costs such as hardware, they’re a great solution for enabling remote workers to make and receive calls from home without the need to buy additional equipment. All that is required is a stable internet connection and a smartphone or laptop to start making calls. The Caller ID shown will also be your main business number instead of your personal mobile or “No Caller ID”, which can help project a professional image to your customers and increase answer rates.

2. Create a Seamless Call Handling Experience

For professionals working from home, handling calls can become a hassle when using a standard mobile due to its limited functionality. Softphones are rich with PBX features and functions including Call Transfer, Call Hold, Music on Hold, and Voice to Email. Using a SoftPhone can create a seamless call handling process and enables you to transfer calls directly to your colleagues. Use one or a combination of the features to create an outstanding caller experience for your customers.

3. Use Wherever You Are in The World

Whether you're in the office, working from home, or overseas on a business trip, you can use a Softphone to stay connected to your customers. Softphones can be used via a 4G internet connection, meaning you can make and receive calls with no restriction to your location. Simply log in through the SoftPhone app to start making calls. It's an easy way to keep business as usual with minimal disruptions.

SoftPhones are a simple and easy solution and can be used in a variety of ways to help businesses of any size. If you would like to start making the most of SoftPhones and their flexibility, CLICK HERE or call us on 1300 000 300 to speak to one of our specialists.

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